Legal

nbaji Privacy Policy

Your privacy is a priority at nbaji. This policy explains what personal data we collect, why we collect it, how we use it, and your rights as a player on our Bangladesh gaming platform.

Introduction

📅Last updated: January 2026

This Privacy Policy applies to all players who access or use the nbaji platform, including the website, mobile browser experience, and any associated services. By creating an nbaji account or using the platform, you consent to the data practices described in this policy. If you do not agree, please discontinue use of the platform.

nbaji is committed to handling your personal data responsibly and transparently. We collect only the data we need to provide our services, verify player identity, process payments, and comply with our legal and anti-money-laundering obligations. We do not sell your data to third parties for marketing purposes.

This policy is written in English. In the event of any conflict between an English version and any translation, the English version prevails. It should be read alongside the nbaji Terms & Conditions, which together form the full agreement between you and nbaji.

Your Privacy at a Glance

Six key principles that guide how nbaji handles your personal information on the platform.

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SSL Encryption

All data transmissions between your device and nbaji servers are protected by SSL encryption at all times.

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No Data Selling

nbaji does not sell, rent, or trade your personal data to any third party for advertising or marketing purposes.

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Minimum Data Collection

We collect only the data we actually need. No excessive data gathering — just what is required to run the platform safely and legally.

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Right to Correction

You may request correction of inaccurate personal data held by nbaji at any time by contacting our support team.

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Cookie Controls

nbaji uses essential session cookies and optional analytics cookies. You can manage cookie preferences through your browser settings.

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For any privacy-related queries or data requests, contact nbaji support via the email address listed in the site footer.

1. Information We Collect

Section 1.1

Registration and Identity Data

When you register an nbaji account, we collect your full name, date of birth, email address, Bangladeshi mobile number, and account credentials. This information is required to create and manage your account, verify your identity, and comply with age-verification and KYC obligations. You may also be asked to provide a copy of your national ID card (NID) or passport as part of the KYC process.

Section 1.2

Transaction and Financial Data

We collect records of all deposits, withdrawals, and in-platform transactions associated with your nbaji account. This includes payment method identifiers (such as bKash account numbers or Nagad wallet IDs), transaction amounts, timestamps, and transaction reference numbers. We do not store full card numbers or mobile banking PIN codes. Payment method details are handled by our payment processing partners in accordance with their own security standards.

Section 1.3

Technical and Usage Data

When you access nbaji, our systems automatically record certain technical data including your IP address, device type and operating system, browser type and version, pages visited, session duration, and referring URL. This data is used for platform security, fraud prevention, technical diagnostics, and aggregate analytics. It is not used to personally identify you in isolation.

2. How We Use Your Information

nbaji uses your personal data only for the purposes for which it was collected and for closely related purposes that you would reasonably expect. The primary purposes are set out below.

Section 2.1

Account and Service Delivery

Your registration data is used to create and operate your nbaji account, authenticate your identity when you log in, process your deposits and withdrawals, and provide customer support. Without this data, we cannot provide the core gaming and betting services that nbaji offers.

Section 2.2

Compliance and KYC

We are required to verify the identity of our players and maintain records of transactions for anti-money-laundering (AML) and fraud-prevention purposes. Identity documents collected during KYC are used solely for this verification process and are stored securely. KYC data is not used for marketing.

Section 2.3

Platform Security and Fraud Prevention

Technical and usage data is analysed to detect unusual or suspicious patterns of activity, prevent unauthorised account access, identify potential bonus abuse, and maintain the integrity of games and betting markets on nbaji. This processing is necessary for the security and fair operation of the platform.

Section 2.4

Responsible Gaming Monitoring

nbaji monitors player activity patterns to identify signs of problem gambling as part of our responsible gaming obligations. Where our systems flag unusual patterns — such as extended session lengths, escalating deposit amounts, or rapid loss-chasing behaviour — nbaji may contact the player to offer support resources or to apply protective measures to the account.

Section 3.1

Payment Processors

When you make a deposit or withdrawal, your transaction details are shared with the relevant payment processor (for example bKash, Nagad, or Rocket) only to the extent necessary to complete that transaction. These processors operate under their own privacy policies. nbaji does not share your full identity document data with payment processors.

Section 3.2

Game Technology Providers

Live casino and slot games on nbaji are powered by third-party game studios including Pragmatic Play, Evolution Gaming, Spribe, and Ezugi. When you play a game provided by a studio, technical session data (such as your session token and in-game activity) may be transmitted to that studio's servers to operate the game. These providers do not receive your full registration profile.

Section 3.3

Legal and Regulatory Disclosure

nbaji may disclose personal data when required to do so by applicable law, court order, or regulatory authority, or where such disclosure is necessary to protect the legal rights of nbaji, prevent fraud, or ensure the safety of other players. In such cases, nbaji will disclose only the minimum data required to satisfy the legal obligation.

4. Cookies and Tracking

nbaji uses cookies and similar tracking technologies to operate the platform. Essential session cookies are required for the platform to function — they maintain your logged-in state and remember your in-session preferences. These cannot be disabled without breaking core platform functionality. Analytics cookies are used in aggregate to understand how players use the site so we can improve the user experience.

You may adjust your browser's cookie settings to refuse non-essential cookies at any time. Note that disabling cookies may affect the performance of certain platform features. nbaji does not use cookies to serve targeted advertising to you on third-party websites or apps.

5. Data Retention

nbaji retains your personal data for as long as your account is active and for a period thereafter as required by our legal and regulatory obligations. Account registration data, KYC documents, and transaction records are typically retained for a minimum period of five years following account closure, to satisfy AML record-keeping requirements. After the applicable retention period has expired, data is securely deleted or anonymised.

Technical log data (such as IP address logs and session logs) is retained for a shorter period, typically 12 months, unless a specific security or legal investigation requires it to be retained for longer. You may request information about the specific retention period applicable to your data by contacting nbaji support.

6. Data Security

nbaji uses SSL (Secure Sockets Layer) encryption across the entire platform to protect data in transit between your device and our servers. All stored personal data is held on secured servers with access restricted to authorised personnel only.

nbaji implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These include restricted access controls, encrypted data storage, regular security assessments, and staff data-handling training. While no online platform can guarantee absolute security, nbaji takes all reasonable steps to maintain a high standard of data protection.

You also have an important role in keeping your account secure. Never share your nbaji password with anyone. Use a strong, unique password that you do not use on other platforms. If you believe your account has been accessed without your authorisation, contact nbaji support immediately so we can suspend the account and investigate.

7. Your Rights

Section 7.1

Right of Access

You have the right to request a copy of the personal data that nbaji holds about you. To make a data access request, contact nbaji support with your registered mobile number and account details. nbaji will respond to verified access requests within a reasonable timeframe. We may need to verify your identity before processing the request.

Section 7.2

Right to Correction

If any personal data held by nbaji is inaccurate or out of date, you have the right to request that it be corrected. Contact nbaji support with the specific data you believe is incorrect and the correct information you wish it to be replaced with. We will action correction requests promptly, subject to any legal requirements to retain the original data.

Section 7.3

Right to Deletion

You may request deletion of your personal data when it is no longer necessary for the purposes for which it was collected. However, please note that nbaji is subject to legal data-retention obligations (see Section 5) that may prevent immediate deletion of certain categories of data, particularly KYC and transaction records. Where deletion is not immediately possible, we will explain the reason and set out the earliest date on which deletion can be performed.

Section 7.4

Right to Withdraw Consent

Where nbaji processes your personal data on the basis of your consent (for example, for optional marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal. To withdraw consent for marketing communications, contact nbaji support or use the unsubscribe mechanism in any marketing message.

8. Payment Data and Financial Privacy

nbaji takes additional care with financial data. Deposit and withdrawal records are encrypted at rest and in transit. Payment method identifiers (such as the mobile number linked to your bKash or Nagad account) are stored in hashed or tokenised form where technically feasible, so that the raw identifier is not exposed in the event of an unauthorised access incident. Full card details for Visa and Mastercard transactions are handled exclusively by our PCI-compliant payment processing partners and are never stored on nbaji servers.

If you suspect any unauthorised transaction on your nbaji account, you must notify nbaji support immediately. Providing prompt notification allows us to freeze the account and investigate. Delays in notification may limit our ability to recover funds or identify the responsible party. nbaji cooperates fully with payment providers and relevant authorities in investigating financial fraud.

9. Minors and Age Protection

nbaji is strictly a platform for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a person under 21 has provided us with personal data or created an nbaji account, we will take immediate steps to close that account and delete the associated personal data, subject to any legal obligations to retain transaction records. Parents or guardians who believe a minor has registered on nbaji should contact support immediately so we can act without delay.

10. Changes to This Privacy Policy

nbaji reserves the right to update this Privacy Policy at any time. When we make material changes, we will update the 'Last updated' date at the top of this page. Where the changes are significant, we may also notify registered players directly via the contact details held on their account. Your continued use of the nbaji platform after a policy update constitutes acceptance of the revised policy.

We encourage you to review this Privacy Policy periodically so you remain informed about how nbaji handles your personal data. If you have questions about any change to the policy, please contact our support team before continuing to use the platform.

Contact Us About Your Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way nbaji handles your personal data, please contact our support team. We will respond to all privacy-related enquiries within a reasonable timeframe. You can reach us via the contact email address displayed in the footer of this website. Please include your registered mobile number and a brief description of your query.

This Privacy Policy was last reviewed and updated in January 2026. nbaji is committed to being transparent about our data practices and to respecting the privacy of every player who trusts us with their personal information in Bangladesh.

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